Frequently Asked Questions
Everything you need to know about your RIDGE® shopping experience.
What is the standard shipping timeframe?
We offer expedited shipping on all domestic orders. Standard delivery typically takes 3-5 business days, while international orders may take 7-14 business days depending on customs processing.
How do I return or exchange an item?
RIDGE® offers a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. Visit our Return Portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the most accurate fit.
What materials are used in RIDGE® apparel?
We prioritize premium, sustainable textiles including organic cotton, recycled polyester, and high-performance blends designed for durability and comfort.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options through Klarna and Afterpay.